Privacy Policy for The Gilded Spoon
At The Gilded Spoon, located in the heart of Savannah, Georgia, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a reservation, dine at our restaurant, or otherwise interact with us. This policy is effective as of January 1, 2025.
Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide to us when making a reservation, subscribing to our newsletter, or contacting us through our website.
- Reservation Information: When you make a reservation, we collect details such as the date, time, and size of your party, as well as any special requests or preferences you may have.
- Payment Information: If you make a purchase or pay for a meal online or through our restaurant system, we collect payment information such as your credit card number, billing address, and other related details. This information is processed securely through our payment gateway provider.
- Website Usage Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information.
- Marketing Information: With your consent, we may collect information related to your marketing preferences, such as whether you wish to receive promotional emails or other communications from us.
- Dietary Information: When needed to provide a safe and fulfilling dining experience, we may collect information regarding allergies or dietary restrictions.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Our Services: We use your information to fulfill your reservations, process payments, respond to your inquiries, and provide you with a seamless and enjoyable dining experience. We also use this data to improve our website, services, and customer support.
- To Communicate with You: We may use your contact information to send you reservation confirmations, updates, promotional offers, newsletters, and other communications related to The Gilded Spoon. You can opt-out of receiving marketing emails at any time by following the unsubscribe instructions in the email.
- To Personalize Your Experience: We may use your information to personalize your experience at The Gilded Spoon, such as remembering your preferences or providing recommendations based on your past orders or dining history.
- To Prevent Fraud and Ensure Security: We use your information to detect and prevent fraud, protect the security of our website and services, and comply with applicable laws and regulations.
- For Analytics and Research: We may use aggregated and anonymized data for analytics and research purposes, such as understanding customer demographics, preferences, and trends.
- To Comply with Legal Obligations: We may disclose your information to third parties when required to do so by law, regulation, or legal process.
Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing platforms, website hosting providers, and customer support providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may partner with other businesses to offer joint promotions or services. If you participate in such promotions or services, we may share your information with our business partners.
- Legal Requirements: We may disclose your information to law enforcement agencies, government authorities, or other third parties when required to do so by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment card details, during transmission.
- Access Controls: We restrict access to your information to authorized personnel only.
- Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Employee Training: We train our employees on data privacy and security best practices.
Despite our efforts, no method of data transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise your rights, please contact us at [email protected] or write to us at 42 Bull Street, Savannah, GA 31401.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your use of our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:
- Essential Cookies: These cookies are necessary for the operation of our website and enable you to access certain features.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. We use this information to improve the performance of our website.
- Functionality Cookies: These cookies enable our website to remember your preferences, such as your language or region.
- Marketing Cookies: These cookies are used to track your browsing activity across different websites and to deliver targeted advertising.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. However, please note that disabling cookies may affect your ability to use certain features of our website.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 42 Bull Street, Savannah, GA 31401
Phone: (912) 555-4444
This Privacy Policy is governed by the laws of the State of Georgia.
Policy drafted by: Professor Alistair Finch, Privacy Law Department, Savannah College of Art and Design (SCAD).